Returns & Refunds
We truly hope you love every product you receive from us. But if something’s not quite right, don’t worry—we’ll sort it.
Changed Your Mind?
No problem at all. You can return any item within 14 days of delivery, as long as:
It’s unused, unopened, and in perfect condition
It’s still in its original packaging
You have your proof of purchase
Once we receive and check your return, we’ll process your refund promptly.
A Quick Note
For hygiene and safety reasons (and to keep everything up to our standards), we can’t accept returns on:
Opened or used products
Gift vouchers
Sale items
Refunds
If your return is approved, we’ll issue your refund back to your original payment method.
Please allow 5–10 working days for it to appear
Original shipping costs are non-refundable (unless we made a mistake—then of course, that’s on us)
Something Not Right?
If your order arrives damaged, faulty, or not what you expected, we’ll make it right.
Just email us within 48 hours of delivery with:
Your order number
A quick photo of the issue
We’ll arrange a replacement or refund—no fuss.
Exchanges
We don’t offer direct exchanges, but if something isn’t right, we’ll happily:
Replace faulty or incorrect items;
Or guide you through a return so you can reorder with ease
Returning Your Item
Return shipping is the customer’s responsibility, and we always recommend using a tracked service, just to be safe.
How to Start a Return
Simply get in touch with us at:
Don’t forget to pop in:
Your order number
What you’d like to return
The reason (so we can keep improving)
We’ll take it from there.
Your Rights
This policy doesn’t affect your statutory rights under Irish consumer law—just in case.